Returns & Exchanges
At Real Groovy Records, we want you to be completely satisfied with your sound; if your purchase is faulty or doesn't meet expectations, you can return it within 14 days of receipt. Please ensure all items remain in their original packaging and condition to qualify for a full refund or store credit.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Secure Packaging
Carefully pack the records or gear in their original mailer or equivalent protective packaging to prevent any transit damage.
Ship Your Item
Affix the provided return label or address the package to our Auckland storefront and drop it off at your nearest authorized postal service.
Inspection and Refund
Once our team verifies the condition of the returned item, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing